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Letter Writing: Useful Phrases

Phrases for Business Letters

Openings:

The standard opening for formal correspondence is Dear

Dear Sir Dear Mr
Dear Madam Dear Mrs
Dear Sir or Madam Dear Ms
Dear Sirs  

Useful phrases:

Thank you for your letter of [date] concerning I apologise for the delay in replying
Thank you for sending me a [catalogue, quotation] As stated in your letter/fax of [date]
Thank you for your enquiry of [date] I wish to draw your attention to the
I refer to your letter of [date] concerning I wish to inform you that
Further to our telephone conversation of [date] I am writing to inform you that
I am writing to confirm our telephone conversation of [date] I am writing to express my dissatisfaction with
I would be grateful if you could forward me a [price list, catalogue] Please note that
I am contacting you regarding Please find enclosed
I am writing to complain  

Closures:

I look forward to hearing from you I trust that you will give this matter your urgent attention
I look forward to hearing your response I hope you can settle this matter to my satisfaction
I would be most grateful if you would look into this matter as soon as possible Please do not hesitate to contact me should you require further information
Please let me know as soon as possible what action you propose to take Please contact me if you require further details

If you know the person’s name use:
Yours sincerely

If you don’t know the person’s name use:
Yours faithfully

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Plain English

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